Privacy Policy

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Heart Line Stove Shop respects your privacy. This Privacy Policy explains how we collect, use and protect information when you visit heartlinestoves.com, submit a form, request a quote, schedule service, order wood pellets or otherwise communicate with us.

Information We Collect

We may collect information you voluntarily provide, including:

• Your name, email address and phone number
• Your mailing, service or delivery address
• Information about your stove, fireplace, chimney, heat pump or other equipment
• Products or services you are interested in
• Pellet order and delivery information
• Project details, questions and additional notes
• Photographs or other files you upload
• Information submitted through our contact, service and quote forms

We may also collect certain information automatically when you use our website, including your IP address, browser type, device type, pages visited, referring website and general website activity.

How We Use Your Information

We may use your information to:

• Respond to questions and requests
• Prepare estimates and installation quotes
• Schedule service, maintenance or installation
• Coordinate pellet pickup or delivery
• Communicate with you about products, services or existing appointments
• Improve our website, products and customer service
• Send promotional emails when you have agreed to receive them
• Protect our website and comply with applicable legal requirements

Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use the site.

We may use website hosting, analytics and related services provided by companies such as GoDaddy and Google. These providers may collect information about your device and website activity according to their own privacy policies.

You can adjust your browser settings to block or delete cookies. Disabling certain cookies may affect how some website features function.

Third-Party Services

We may use third-party service providers to operate our website, process online forms, analyze website traffic, display maps and communicate with customers. These providers may include GoDaddy, Tally, Google and email or communications providers.

These companies may process information only as needed to provide their services or according to their own privacy policies. Our website may also contain links to third-party websites. Heart Line Stove Shop is not responsible for the privacy practices or content of those websites.

How We Share Information

We do not sell personal information for monetary compensation.

We may share information with trusted service providers that help us operate our website and business. We may also disclose information when required by law, to respond to a lawful request or to protect the rights, safety and property of Heart Line Stove Shop, our customers or others.

Marketing Communications

If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link included in the email. Transactional communications regarding quotes, orders, appointments or services may still be sent when necessary.

Information Retention

We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business records, meet legal obligations and resolve disputes. Information that is no longer needed may be deleted or securely disposed of.

Information Security

We take reasonable administrative and technical measures to protect the information submitted to us. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information from children under 13 through the website.

Your Privacy Choices

Depending on where you live, you may have the right to ask about the personal information we maintain about you or request that inaccurate information be corrected or deleted. Certain information may be retained when required for legitimate business or legal purposes.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices or legal requirements. The updated date at the top of this page will show when the policy was most recently revised.

Contact Us

If you have questions about this Privacy Policy or information you have submitted through our website, contact:

Heart Line Stove Shop
261 North Street
Jaffrey, NH 03452
603-532-4513